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Last update: 2010-05-30

Universal Studios Hollywood

2010-05-30 :: Stephanie Weaver
Length: 2s

This video podcast takes you inside Universal Studios Hollywood and highlights some pros and cons of their experience design. Run time: 2:20. …

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de Saisset Museum video podcast

2010-03-14 :: Stephanie Weaver
Length: 6s

Interview with Lindsey Kouvaris, Curator at the de Saisset Museum at Santa Clara University in Santa Clara, CA. Lindsey shows three vibrant pieces in their permanent art collection and talks about the role of the curator in choosing and preserving art. Run time: 6:35. …

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Mobile museum technology, part 2

2010-02-25 :: Stephanie Weaver

Video interview with Titus Bicknell, Director of Information Technology for Experius Academy about technology platforms for mobile interpretation in museums. Titus spoke at the Going Mobile conference in San Diego’s Balboa Park on Feb. 17, 2010. For a full blog post about the conference, visit this link: http://bit.ly/bsHuwb …

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Mobile museum technology

2010-02-20 :: Stephanie Weaver

Video interview with Nancy Proctor, Head of New Media for the Smithsonian American Art Museum about planning for mobile interpretation in museums. Nancy spoke at the Going Mobile conference in San Diego’s Balboa Park on Feb. 16, 2010. For a full blog post about the conference, visit this link: http://bit.ly/a339Dd …

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Dr. Joseph Michelli on customer service and

2009-09-07 :: Stephanie Weaver
Length: 41s

I’ve just posted my 41-minute interview with best-selling author Dr. Joseph Michelli. He covers customer service at Pike Place Fish Market, Starbucks, and Ritz-Carlton Hotels. (See the player in the right sidebar. You’ll also find it on iTunes. Subscribe to get updates automatically.) You’ll hear his take on creating hope and purpose with your employees, why [...]…

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Visitor experience at Madrid Airport

2009-08-19 :: Stephanie Weaver
Length: 3s

4-minute video podcast showing the visitor experience at Madrid’s Barajas International Airport. Features wayfinding, retail display, family-friendly touches, and comfort elements like seating. …

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Majorelle Gardens video podcast

2009-07-25 :: Stephanie Weaver
Length: 5s

5-minute video podcast detailing the visitor experience at Majorelle Gardens in Marrakech, Morocco. We show the entry, brochure, store, cafe, and some issues with wayfinding at this lovely private garden that was the second home of designer Yves Saint Laurent. Learn more about museum visitor experiences at www.experienceology.com/classes, featuring tech tutorials, on-demand downloads, and live [...]…

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Video podcast: Madrid’s Prado Museum

2009-07-04 :: Stephanie Weaver
Length: 4s

This 4-minute video podcast takes you to Madrid’s Prado Museum. You’ll meet a student from London waiting in line—and hear what she’s most looking forward to inside (her answer may surprise you!) We’ll review various key aspects of this museum’s visitor experience in this first-ever Experienceology video podcast. If you enjoy this video podcast, check [...]…

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Nethercoat: rebranding the RSPB

2009-02-24 :: Stephanie Weaver
Length: 28s

28-minute interview with Ivan Nethercoat, Training & Interpretation Manager, People Engagement Department, for the RSPB (Royal Society for the Protection of Birds). Nethercoat covers the recent re-branding efforts of the RSPB, including training brand advocates within the organization.  He also explains how they are integrating conversational interpretation into the experience at their visitor centers. …

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Hug Your People with Jack Mitchell

2008-08-30 :: Stephanie Weaver
Length: 24s

24-minute interview with Jack Mitchell, author of Hug Your Customers and Hug Your People. Jack gives specifics about creating customer service cultures, based on his experience as CEO of Mitchells/Richards/Marshs, three highly successful clothing stores on the East Coast. Jack tailored his responses to the nonprofit audience, so people who work at museums and similar [...]…

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The Experienceology podcast

Welcome to the art and science of great visitor experiences.

The Experienceology podcast


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